TL;DR: Google may remove a negative review from a non-customer in cases involving extortion, public review attacks, or ex-employees. Businesses should save screenshots and other evidence when reporting suspicious reviews. Google generally won’t remove a rating with no written review,…
Wondering "who keeps updating my Google Business Profile (formerly Google My Business) listing"? In most cases, edits to your Business Profile are typically coming from one of four sources: publicly-available information - like your official business website or social profiles…
This is a question that we get asked from time to time. "Does having keyword-rich questions & answers on your Google My Business listing help ranking?" We often see the Q&A feature utilized on listings with high rankings. For example,…
Most Local SEO’s know that call tracking is something they should do but they don’t always know what to do with all the data once it's collected. It's important to make sure you’re not just tracking for the sake of…
We use call tracking - a lot! And over the years we’ve noticed that both clients and members of the Local Search Forum tend to ask the same questions about call tracking. With that in mind, I decided to poll the…
Grapevine, TX
A full day of education from the best in local search. Your $299 ticket includes breakfast, lunch, and on-demand video after the event.
Tuesday, October 20, 2026
8:45 AM – 5:00 PM CT
We’re partnering with State of Search on October 19. Attend both events for $500.