In the last decade, there has been one question that I constantly see time and time again on online forums. In this thread, the user wants tips or tricks to increase the chance of getting a place label. In this…
Things go wrong, questions come up, and sometimes you just need help with your Google Business Profile (formerly Google My Business) account. But how do you contact Google Business Profile support? If you're looking in your Google Business Profile or…
Click Through Rate (CTR) is something we have done a ton of studies on in relation to rankings on Google. I'm extremely confident, due to many other tests I've done and observed over the last few years, that CTR is…
In June 2018, Google announced the launch of a new agency dashboard for Google My Business, now called Google Business Profile Manager. The design of it is very similar to a My Client Center (MCC) in Google Ads. To sign…
Back in 2021, we did a case study about upvotes. In that study, we determined that upvoting a review does not move the review up in position. In our latest case study on upvotes, we wanted to see if reviews…
As we continued to dive into what causes reviews to stay at the top of a listing, we looked into four more items. Local Guides: Do reviews left by local guides stay at the top longer? Profile pictures of the…
Getting a negative review on your Google Business Profile, previously named Google My Business, can be one of the most frustrating things about being a business owner. Google does have guidelines for reviews and if a review violates those guidelines -…
If you are a business that is frustrated by Google not publishing your reviews, you are not alone. We are seeing more and more reports of businesses that are complaining about missing Google reviews or reviews not publishing when customers…
As we continued our case study into reviews, the next item we analyzed was the Google review attributes. Google review attributes are a feature that allows consumers to leave a “critical” or “positive” thought about the business or service with…
For those of us who work in marketing, it's really easy to get caught up in what we see on our computers all day and forget what things look like in Google's search results on mobile. Google shows images beside…
In our last blog post, "Is Google Looking for Diversity in Reviews," we presented a case study about reviews and diversity in review scores. In that study, we concluded that Google is not holding one-star reviews at the top of…
It makes sense to think that Google shows the most recent review at the top of a business' profile, right? Well, there is some truth to this, as recent reviews tend to show up higher for a longer amount of…