Things go wrong, questions come up, and sometimes you just need help with your Google Business Profile (formerly Google My Business) account. But how do you contact Google Business Profile support? If you're looking in your Google Business Profile dashboard…
This article is part 5 of 9 from my LocalU presentation from March 2020. If you missed the event, the videos are available for purchase here. For as long as there have been local packs on Google, keywords in…
As we near the end of our case study on reviews, this next bit of information is probably the most mind-blowing thing we have learned about reviews in the last decade. When someone is leaving you a review, they can…
Click Through Rate (CTR) is something we have done a ton of studies on in relation to rankings on Google. I'm extremely confident, due to many other tests I've done and observed over the last few years, that CTR is…
In June 2018, Google announced the launch of a new agency dashboard for Google My Business, now called Google Business Profile Manager. The design of it is very similar to a My Client Center (MCC) in Google Ads. To sign…
Back in 2021, we did a case study about upvotes. In that study, we determined that upvoting a review does not move the review up in position. In our latest case study on upvotes, we wanted to see if reviews…