As we continued our case study into reviews, the next item we analyzed was the Google review attributes. Google review attributes are a feature that allows consumers to leave a “critical” or “positive” thought about the business or service with…
For those of us who work in marketing, it's really easy to get caught up in what we see on our computers all day and forget what things look like in Google's search results on mobile. Google shows images beside…
In our last blog post, "Is Google Looking for Diversity in Reviews," we presented a case study about reviews and diversity in review scores. In that study, we concluded that Google is not holding one-star reviews at the top of…
It makes sense to think that Google shows the most recent review at the top of a business' profile, right? Well, there is some truth to this, as recent reviews tend to show up higher for a longer amount of…
What does temporarily closed mean? The label temporarily closed in Google has been around for several years but is not a very utilized feature currently. It is meant to be used when your business is closing for an extended length…
You may be asking yourself, why are my Google Business Profile Posts getting rejected? Essentially, there are some caveats to be aware of when it comes to creating Google posts on your listing and things you can do which can…
When Google Ad image extensions started becoming more widely available last year, we started testing them on several of our clients. We learned some things that you should be aware of. Image extensions help ad performance. Last fall, we added…
I’m extremely excited to officially announce that Sterling Sky has acquired Classy Brain. Classy Brain was founded by Craig Mount in 2016 and offers SEO services specifically targeting home service businesses: plumbers, electricians, roofers, moving companies, and HVAC companies. They…
In the 2021 Local Search Ranking Factors Study, there was a clear trend that stuck out. In the commentary, people listed spam-fighting as both an 'effective strategy' and a 'strategy that doesn't seem to work anymore'. Wait, what? It…
Updated February 28, 2022 This is my official guide to help other users know how to get better at fighting spam that appears on Google Maps and within the 3-pack on Google search. It is no secret that spam is…
Jump to: How to Merge 2 Google Business Profile Listings, How-To Video on Dealing with Duplicate Listings, Difference Between Merging & Moving, Duplicate GBP Listings, Help Video on Google Listing Flagged as a Duplicate, Contact Us Can You Merge Two…
The Google Business Profile Forum is peer-supported and managed primarily by a group of Product Experts that have the ability to escalate issues and cases to Google. You can see a list of the current Product Experts here. It’s best to post…