Getting a negative review can be one of the most frustrating things about being a business owner. Google does have guidelines for reviews and if a review violates those guidelines - you can attempt to get the review removed, but…
If you are a business that is frustrated by Google not publishing your reviews, you are not alone. We are seeing more and more reports of businesses that are complaining about missing Google reviews or reviews not publishing when customers…
As we continued our case study into reviews, the next item we analyzed was the Google review attributes. Google review attributes are a feature that allows consumers to leave a “critical” or “positive” thought about the business or service with…
For those of us who work in marketing, it's really easy to get caught up in what we see on our computers all day and forget what things look like in Google's search results on mobile. Google shows images beside…
In our last blog post, "Is Google Looking for Diversity in Reviews," we presented a case study about reviews and diversity in review scores. In that study, we concluded that Google is not holding one-star reviews at the top of…
A few weeks ago I was reviewing the knowledge panel (KP) of a dentist in NYC and discovered that a highly visible portion of the KP was now occupied by Zocdoc appointment links. Below is what I tweeted. https://twitter.com/ColanNielsen/status/1582739806206894080…