I often hear people in the Local SEO industry complain about Google My Business (GMB) phone support. I would sit there dreading the calls before I made them, knowing that I'd have to repeat myself several times, wait on hold, and possibly…

Another Google MapMaker Regional Lead was talking with me about a page for a business that recently came unverified and vanished from the search results. You can see that the Google+ page is unverified because it lost its verified checkmark…

This is a feature I've been asking for a lot. You can now see if a store is located inside a mall when you search on Google. You'll see in the Knowledge Panel it shows the mall the store is…

After I posted this article, the messaging on Google actually changed. Barry Schwartz captured a before/after screenshot in his Search Engine Land article. Bill Slawski also posted about this and concluded "Do click-throughs determine whether certain pages appear in search results?…

Updated Sept 3: In the last week, Google has changed their mind on whether or not it is okay to link to a 3rd-party website on your G+ Local page. As per the Google My Business guidelines: Do not provide phone…