People often want strategies to help them control which reviews Google highlights in the Knowledge Panel.  One specific tactic that gets brought up a lot is the upvote feature that Google has beside each individual review.  We wanted to see…

What Is Review Gating? All businesses want great reviews but unfortunately, the reality is at some point in time you're likely to receive a negative review. Review-gating is the process of filtering candidates before asking them to leave your business…

Google has a long way to go to solve the problem with fake reviews but every now and then we see a business that loses a huge chunk of reviews because they did something to violate Google's policies.  In this case,…

One of the most common pain points for any small business owner is dealing with negative reviews.  We are constantly flagging and reporting negative reviews for our clients that violate the review guidelines.  However, Google doesn't always agree with our…

If you’re a small business owner, you’ve probably experienced this on one or more occasions: You’ve received a negative review from someone who isn’t your customer.  So, what do you do now? In most cases, nothing.  Although you may think…