It makes sense to think that Google shows the most recent review at the top of a business' profile, right? Well, there is some truth to this, as recent reviews tend to show up higher for a longer amount of…
We Looked At Over 500 Reviews To Find Out What’s Really Being Talked About In Them We live in a day and age when consumers want to believe in what they are buying. They want to know that they are…
People often want strategies to help them control which reviews Google highlights in the Knowledge Panel. One specific tactic that gets brought up a lot is the upvote feature that Google has beside each individual review. We wanted to see…
What Is Review Gating? All businesses want great reviews but unfortunately, the reality is at some point in time you're likely to receive a negative review. Review-gating is the process of filtering candidates before asking them to leave your business…
Google has a long way to go to solve the problem with fake reviews but every now and then we see a business that loses a huge chunk of reviews because they did something to violate Google's policies. In this case,…
One of the most common pain points for any small business owner is dealing with negative reviews. We are constantly flagging and reporting negative reviews for our clients that violate the review guidelines. However, Google doesn't always agree with our…
If you’re a small business owner, you’ve probably experienced this on one or more occasions: You’ve received a negative review from someone who isn’t your customer. So, what do you do now? In most cases, nothing. Although you may think…
Due to how often I get this question, I'm creating a quick guide to explain how to delete a review you wrote for a business on Google or Google Maps. Search for the name of the business and click on…
Mordy Oberstein tweeted to me this morning about his observation that Mt Everest has been plagued with dozends of fake reviews. I think Google has a fake review problem when it comes to Earth's most famous landmarks. Here's one for…
Jan 8, 2018 Update: Google now clarifies that all reviews from competitors & employees are against guidelines. Before, it stated that posting negative content about a current/former employment experience wasn't allowed and on January 5 they removed the word "negative". Before,…
Creating fake reviews might seem like a great way to boost your business's local profile, but the consequences far outweigh the benefits. After all, you're not just violating Google's guidelines - you're breaking the law.
If you’re a small business owner who actively gets reviews, it’s likely that you’ve ran into a case where some of your reviews on your Google My Business listing randomly vanished. Google has an active algorithmic filter in place to…