How do I Contact Google My Business Support?

How do I Contact Google My Business?

Updated June 29, 2020

If you’re looking in your Google My Business dashboard and no longer seeing a call button, you’re not alone.  Over the last few months, Google My Business has consolidated virtually all of their support contact forms into one single form.

As of today, the only way to contact GMB support is through this form. Alternatively, you can still find that same form inside the GMB dashboard, which we will outline below.

Email

Finding email and phone support options in 2020 has remained fairly challenging. Phone support is gone and email support is fairly buried within the support center and the “Support” section inside GMB.

As of November 11, 2019, Google removed toll-free customer support numbers from the Google My Business homepage.

Here’s how to find the email contact form from within your Google My Business Dashboard.

how to contact google my business

  • Select “Contact Us”

  • Fill out the support questions and Google will direct you to a help center document or they will present the option to email GMB support.

 

 

Social Media

(This is my preferred method)

Expect a response within 24-48 hours (Monday-Friday only). During times of heavy usage the Social team can become backlogged and response times can take a week or more.

*Note: As of June 29, 2020, GMB Social Support is not funcioning. It will be back online, we just do not know when, yet.

Google My Business Forum

You can’t talk directly to a Googler on the forum but can get advice from the Product Experts who have the ability to escalate issues if necessary. The Google My Business Forum is peer-supported and managed primarily by a group of Product Experts that have the ability to escalate issues and cases to Google.  You can see a list of the current Product Experts here.  It’s best to post here if you want feedback on a particular issue, see something odd that you feel might be a bug, need clarification on a particular policy. For spam-related issues you need to use the Redressal Form

Shortcuts to Different Support Forums

46 replies on "How do I Contact Google My Business?"

  1. Facebook since it started has been very reliable, just don’t expect an immediate reply, you post a question, they answer within x amount of time, you reply, etc, etc
    But issues do get fixed.

        1. Hi. I’ve had my facebook hacked and threatenimg message so I’ve closed it down. But I’ve jackos driving school Facebook pages on Google. Could you please close all links to my business as this is caused me lots of stress and anxiety many thanks Steve

          1. Hey Steve,

            You need to contact Google to do this (not us). You can see how to get in touch with them using the methods referenced in this article.

  2. Thanks for the article guys. We had a bunch of issues with old accounts not being updates while the passwords had been lost. Not an ideal situation. Fingers crossed Google can help us sort this out.

  3. Hi Guys,

    Given steps are very useful, buy in my Google My Business Dashboard, there is no any option Email/Call Us.

    My Local Business Listing fetch images from my website, that is not clearly visible to the visitors. I want to prevent this image and upload clear images in Local Business Listing.

    Please suggest me, how can I fix it?

    Thanks,
    Nishi Chandra

    1. Thank you for the link!! I got to list all 4 case numbers regarding my Google My Business suspension problems in that message. I sent the message yesterday and my service was reinstated early today. Exactly 6 weeks after I sent in my reinstatement form. A week and a half after I was told my listing was going to be reinstated and nothing happened. And half a week after I offered (and did) send my business license and a photo of the office sign. I had moved my office and was told by Google reps that my suspension was because I made “too many edits on one day.”

      I feel for everyone going through this. The people at the call center in India are really nice and professional but they can’t do much to help.

  4. Hello,
    Been trying to get a verified by mail business website into the business listings for 6 weeks now and just keep seeing this message. I have tried multiple times to contact Google regarding this but no one seems able to help. Justy don’t quite understand what the hold up is or if it is ever going to be listed. Help. Anyone.

    Pending
    Your business is verified. Listings may be reviewed for quality and can take up to 3 days to be published.

    1. Hey Don,

      Usually when listings get a pending message it’s because there is something about it that Google doesn’t trust. I’d suggest posting some details about it over at the Google My Business forum to see if one of the moderators there can give you some feedback around why Google might not want to publish it. https://support.google.com/business/community?hl=en

  5. There is some mismatch in the address while updating the details on on Google my business. Could you please advise whether my request has been taken and work is in progress on that as the status of my Google business is not updated

    1. Guddi,

      You’d need to reach out to Google to get that answer. The article above shows how to do that.

  6. Thanks for linking to their help center. We’re experiencing some duplicate challenges with Google My Business. I will try to see if I can get through their help center.

  7. Thank you for providing such details about contacting Google. Though we had only tried the phone support when it was available and only email recently, now we have more options to contact them. However, I agree that following their guidelines is the best way to prevent getting penalized.

    Joy, what if you have a SAB that has client meetings at their home office as well as other places. How do you handle that?

    1. If they have permanent signs posted at their home for their business, they might be eligible to show their home address on the listing.

    1. If the verification postcard doesn’t arrive or you do not receive mail at your business address here is what you should do:
      Request the postcard anyway
      After five to ten days contact GMB Support via Twitter @GoogleMyBiz
      Explain that you have requested the postcard and it has not arrived
      Google should be able to help you get verified manually as long as your business meets the eligibility requirements. 

  8. In case of Google My Business Forum, You can not talk to a Googler directly on the forum, but you can receive advice from product experts, who can scale up problems if necessary. A group of product experts who have the ability to manage issues and cases in Google primarily support and manage the Google My Business Forum.

    1. Hey James,

      I believe it’s determined based on the primary category you use on your listing.

  9. Having come across some dodgy listings recently, I really appreciate your: Shortcuts to Different Support Forums!

  10. I’m having a problem with our business listing. Somehow they added a line “Located in” and have listed another business in the same office building with a link to their website. It’s a company that we are not involved with and don’t want to be associated with. I cant get a proper response or input from Google on how to delete this link. They seem hell bent on leaving it there even though we don’t want it on there. Any thoughts or suggestions on resolving this issue?

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