How Do I Contact Google Business Profile Support? (Formerly Google My Business)
Things go wrong, questions come up, and sometimes you just need help with your Google Business Profile (formerly Google My Business) account. But how do you contact Google Business Profile support? If you’re looking in your Google Business Profile dashboard to contact Google business customer service and no longer see a call button, you’re not alone. Sometime in 2020, Google Business Profile consolidated virtually all of its support contact forms into one single form.
Jump To: Contact Form, Social Media, Google Business Profile Forum, Contact Us
As of today, there are three main ways you can contact GBP Support.
- Contact Form
- Social Media
- Google Business Profile Forum
Contact Form
Always start with this form as it is the most direct way to contact GBP Support – https://support.google.com/business/gethelp
When you fill out that form, you will get the option to contact Google by email, and sometimes they also show chat support or phone support. If you do get those options, I strongly recommend chat over phone support.
Often, when you fill in that form you will get an email with a canned response. If you don’t respond to the email, you won’t get help.
Social Media
If you’re having trouble with a support request there are 2 other places you can go for help. I’d only suggest using these if you’ve already contacted Google using that form but aren’t getting the resolution you think you should get.
- Reach out to Google business customer service on Facebook (https://www.facebook.com/GoogleBusinessProfile) by either posting on their wall or messaging the page directly. NOTE: This used to be https://www.facebook.com/GoogleMyBusiness but that link has been taken over by spammers.
- Tweet to them on Twitter: https://twitter.com/googlemybiz
Expect a response from their customer service support team within 24-48 hours (Monday-Friday only). During times of heavy usage, the google business customer service Social team can become backlogged and response times can take a week or more.
Google Business Profile Forum
You can’t talk directly to a Googler on the forum but can get advice from the Google Product Experts who have the ability to escalate issues if necessary. The Google Business Profile Forum is peer-supported and managed primarily by a group of Product Experts that have the ability to escalate issues and cases to Google. You can see a list of the current Product Experts here. It’s best to post on the forum if you want feedback on a particular issue, see something odd that you feel might be a bug, or need clarification on a particular policy. For spam-related issues, you need to use the Redressal Form.
Shortcuts to Different Google Business Customer Service Support Forums
- Form to request reinstatement for a suspended listing
- Get ownership of a listing that’s currently verified by someone else
- Report inappropriate reviews
- Report maps spam (ineligible listings, keyword stuffing, etc)
Contact Our Google Business Profile SEO Experts At Sterling Sky Inc.
Hopefully, this quick overview of the best ways to contact Google business customer service for support will be helpful for you. And if you’re a local business that needs help ranking on Google in either the 3-pack or organically, at Sterling Sky we can help. We offer SEO audits, consulting, or monthly local SEO services. Contact our office today for more information.
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And See These Other Articles By SEO Joy Hawkins:
Wow, that sucks…
I recently tried their phone support and it was great! No hold time and a very helpful rep!
https://www.launch2success.com/contact-google-business-2017-talk-real-person/
how exactly did you call them since their number is no longer active?
When you use the contact form (https://support.google.com/business/gethelp) the call option is sometimes available. When it is, you put your phone number in and Google calls you.
I need help finding my GMB. I set it up 3 weeks ago, The 5 Star Guy, LLC, but nobody can find it. I phone verified it. Can you assist?
Hi Steven, I’m going to email you with some questions to see if we can help you find the profile.
Hi Colan, we have a GMB issue, you might help us please?
Hi Josue,
What is the issue?
My gmb listing is verified after reinstatement process, but currently its not showing on Google search and maps. Please suggest me what i can now!
I’ve been trying to change my address of my local business for 3 weeks. Every day customers are going to the wrong place. I’ve emailed 5 times and had all of my friends and family suggest changes to the address. NO one has contacted me back. I tried the forum, no help. I’m at the end of my rope here
Alison,
If you want to post the link to your thread at the forum, I’d be happy to take a look.
I am a practicing ENT doctor, I had my GMB profile from past 5 years but it got suspended 2 days back, I have submitted the reinstate form, kindly help.
Currently, Google is taking 3-4 weeks to reply to reinstatement requests. It’s painfully slow at the moment, unfortunately.
They are pretty quick in replying to email request. I was able to resolve issue in 5 hours.
Please can you send me the email address you use to get intouch with them
Our account is show active but not showing in Google site please try to resolve this issue as soon as possible because it is affecting
I suggest posting your scenario over at the Local Search Forum and some of the members can provide some guidance. https://www.localsearchforum.com/
Facebook since it started has been very reliable, just don’t expect an immediate reply, you post a question, they answer within x amount of time, you reply, etc, etc
But issues do get fixed.
Good to know! I haven’t used it yet.
Customer care no
Hi. I’ve had my facebook hacked and threatenimg message so I’ve closed it down. But I’ve jackos driving school Facebook pages on Google. Could you please close all links to my business as this is caused me lots of stress and anxiety many thanks Steve
Hey Steve,
You need to contact Google to do this (not us). You can see how to get in touch with them using the methods referenced in this article.
Never knew about the Twitter account! Will have to try that next time.
This link is still live, although it’s very hidden by Google:
https://support.google.com/business/contact/business_c2c_l
Thanks for the article guys. We had a bunch of issues with old accounts not being updates while the passwords had been lost. Not an ideal situation. Fingers crossed Google can help us sort this out.
Trying to wade my way through a mess of verified and unverified listings for the same company, thanks for the article.
[…] Contact GMB support and ask them for help. […]
[…] Contact GMB support and ask them for help. […]
Hi Guys,
Given steps are very useful, buy in my Google My Business Dashboard, there is no any option Email/Call Us.
My Local Business Listing fetch images from my website, that is not clearly visible to the visitors. I want to prevent this image and upload clear images in Local Business Listing.
Please suggest me, how can I fix it?
Thanks,
Nishi Chandra
I was facing the same issue a week back. Upon contacting, they were very quick to respond to my query. It took 7 hours for Google to fix my issue.
Thank you for the link!! I got to list all 4 case numbers regarding my Google My Business suspension problems in that message. I sent the message yesterday and my service was reinstated early today. Exactly 6 weeks after I sent in my reinstatement form. A week and a half after I was told my listing was going to be reinstated and nothing happened. And half a week after I offered (and did) send my business license and a photo of the office sign. I had moved my office and was told by Google reps that my suspension was because I made “too many edits on one day.”
I feel for everyone going through this. The people at the call center in India are really nice and professional but they can’t do much to help.
Thank you… especially for your ‘direct link’ to contact Google Support!
Thank you SO much for the direct think to a form that didn’t insist on my URL to a a Google maps listing that doesn’t exist because they have removed it!
Is there an update on this, please?
Hey Dee,
Thanks for flagging. I’ll put it on our list of pages to update soon.
Hello,
Been trying to get a verified by mail business website into the business listings for 6 weeks now and just keep seeing this message. I have tried multiple times to contact Google regarding this but no one seems able to help. Justy don’t quite understand what the hold up is or if it is ever going to be listed. Help. Anyone.
Pending
Your business is verified. Listings may be reviewed for quality and can take up to 3 days to be published.
Hey Don,
Usually when listings get a pending message it’s because there is something about it that Google doesn’t trust. I’d suggest posting some details about it over at the Google My Business forum to see if one of the moderators there can give you some feedback around why Google might not want to publish it. https://support.google.com/business/community?hl=en
Thank you for this post very helpful.
Thank you! Very useful info.
I didn’t get call, What Should I do
I would try reaching out on Facebook or Twitter instead.
There is some mismatch in the address while updating the details on on Google my business. Could you please advise whether my request has been taken and work is in progress on that as the status of my Google business is not updated
Guddi,
You’d need to reach out to Google to get that answer. The article above shows how to do that.
We’ve been having issues with pictures updating and in some cases waited for months without anything happening. This might just help. Thank you.
Thanks for linking to their help center. We’re experiencing some duplicate challenges with Google My Business. I will try to see if I can get through their help center.
Thank you for providing such details about contacting Google. Though we had only tried the phone support when it was available and only email recently, now we have more options to contact them. However, I agree that following their guidelines is the best way to prevent getting penalized.
Joy, what if you have a SAB that has client meetings at their home office as well as other places. How do you handle that?
If they have permanent signs posted at their home for their business, they might be eligible to show their home address on the listing.
Thank you for your reply, Joy. I realize that this might work, but I want to clarify, do you mean a permanent sign posted outside their home or signage or plaque inside their home office?
Permanent signs outside their home.
i didnt get post card contaioning code. What can i do?
If the verification postcard doesn’t arrive or you do not receive mail at your business address here is what you should do:
Request the postcard anyway
After five to ten days contact GMB Support via Twitter @GoogleMyBiz
Explain that you have requested the postcard and it has not arrived
Google should be able to help you get verified manually as long as your business meets the eligibility requirements.
In case of Google My Business Forum, You can not talk to a Googler directly on the forum, but you can receive advice from product experts, who can scale up problems if necessary. A group of product experts who have the ability to manage issues and cases in Google primarily support and manage the Google My Business Forum.
Does anyone know how to get the location pin changed to a shopping bag icon for my retail store?
Hey James,
I believe it’s determined based on the primary category you use on your listing.
Having come across some dodgy listings recently, I really appreciate your: Shortcuts to Different Support Forums!
This is spot-on. GMB has always been very responsive to my inquires.
I’m having a problem with our business listing. Somehow they added a line “Located in” and have listed another business in the same office building with a link to their website. It’s a company that we are not involved with and don’t want to be associated with. I cant get a proper response or input from Google on how to delete this link. They seem hell bent on leaving it there even though we don’t want it on there. Any thoughts or suggestions on resolving this issue?
Hey Philip,
Here is how to get it removed: https://localsearchforum.com/threads/new-feature-manually-add-located-in-to-a-gmb-listing.53221/
Good solid contact tips provided above and it does help to speak with the people at Google to get some momentum on fixes and edits.
We have a not for profit Facebook community dedicated to “helping” business owners and marketers overcome some of the obstacles with Google local free for all who participate – https://www.facebook.com/groups/133251883792734/
Unfortunately, Google has made business services useless by avoiding answering business owners. This is unfair and nonsense. I emailed them few times, but no useful information came up.
At 19.Oct.2021 there is no phone contact option. It doesn’t come up. There is only an email option. The only help you will receive are generic email responses, telling you “oh well sometimes our algorithm just deletes your legitimate reviews, so just deal with it”. Then silence and no more help. This is messed up. At this point in time they are less than helpful. They need to have phone support to accurately help people.
My business is not recognized on google maps. It doesnt exist and the address that is given comes up in 3 different towns, 2 in iowa and 1 in pennsylvania. I need to talk to someone on a phone.
You can contact Google directly here: https://support.google.com/business/gethelp
Recently we have contacted Google my business through their Google Maps Business Redressal Form but it’s almost 3 weeks we have not received any reply or we have not seen any actions taken against the offender for spamming business name with keywords. That business is so desperate that every time a “suggest edit” happens, they again add keywords in some time. Though Google sent a disclaimer in their reply that there is no guarantee or committed timeline regarding the actions taken/to be taken, but it’s sad that many bad businesses are taking undue advantage of Google my business system by spamming with keywords , location etc deliberately in title and creating multiple fake listing targeting keywords in business names. Few are also using fake reviews with keywords added to the content. Google should fine tune their system to prevent these sort of incidents in future.
My gmb listing is verified after reinstatement process, but currently its not showing on Google search and maps. Please suggest me what i can now!