How do I Contact Google My Business?

Updated May 18, 2018

If you’re looking in your Google My Business dashboard and no longer seeing a call button, you’re not alone. ย There were several reports back in 2016 of the call feature not showing up and then the direct link to phone supportย stopped working all together. Here are the options that are currently available to contact Google My Business.

Email/Phone

Finding the email and phone support options in 2018 has become pretty challenging. They are fairly buried within the support center.ย The majority of Google My Business phone support is handled from India although you will sometimes get US employees in Ann Arbor, MI. ย The direct link to contact phone support is back and can be foundย here (Note: Google has been known to test different things that make this link not work). ย You can also call the AdWords phone number (1-866-2Google) and select the option for Google My Business. ย You will need to have an AdWords account number to get to that option.ย 

Here’s how to find the email/phone contact form from within your Google My Business Dashboard.

  • Select “Need More Help?”

  • You need to select “Access and Ownership” and then “Other Problem”
  • Once you do that you will be taken to a form that has the email and phone support options.

 

Social Media

(This is my preferred method)

Expect a response within 24-48 hours (Monday-Friday only)

Google My Business Forum

You can’t talk directly to a Googler on the forum but can get advice from the Top Contributors who have the ability to escalate issues if necessary.ย The Google My Business Forum is peer-supported and managed primarily by a group of Top Contributors that have the ability to escalate issues and cases to Google. ย You can see a list of the current Top Contributors here. ย Itโ€™s best to post here if you want feedback on a particular issue, see something odd that you feel might be a bug, need clarification on a particular policy, or have spam that you wish to report.

Shortcuts to Different Support Forums

16 replies on "How do I Contact Google My Business?"

  1. Facebook since it started has been very reliable, just don’t expect an immediate reply, you post a question, they answer within x amount of time, you reply, etc, etc
    But issues do get fixed.

  2. Thanks for the article guys. We had a bunch of issues with old accounts not being updates while the passwords had been lost. Not an ideal situation. Fingers crossed Google can help us sort this out.

  3. Hi Guys,

    Given steps are very useful, buy in my Google My Business Dashboard, there is no any option Email/Call Us.

    My Local Business Listing fetch images from my website, that is not clearly visible to the visitors. I want to prevent this image and upload clear images in Local Business Listing.

    Please suggest me, how can I fix it?

    Thanks,
    Nishi Chandra

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