This is a question that we get asked from time to time. “Does having keyword-rich questions & answers on your Google My Business listing help ranking?” We often see the Q&A feature utilized on listings with high rankings. For example, this lawyer ranks well for divorce keywords. He has 5 Q&A’s on his listing and the featured one in his Knowledge Panel has the word “divorce” in it. Could this be cause and effect? Or, is it simply the fact that high ranking listings are typically the ones “doing things right” and he’s ranking well because he has engaged in other Local SEO tactics? Since the content in some areas of Google My Business is known to impact ranking (eg. reviews), we decided to test whether or not the content in the Q&A section of GMB has the same effect.
What We Did
For this test, we chose a listing for a paralegal located just outside of Toronto. The listing didn’t have a website attached to it and no other changes were made to the listing during the duration of the test.
We added two different questions and answers targeting two different keywords – “paralegal Milton” and “landlord and tenant paralegal”.
The first question was “Do you offer paralegal services in Milton” asked and answered by the business.
The second question was “what is your firm’s main area of expertise” asked by a Local Guide and answered (with keywords) by the business.
We monitored the Maps rankings using Bright Local’s tracker chart over the next few months and got the same results for both keywords. Adding keywords to the Q&A section of GMB did not have any impact on ranking. You can see on the tracker charts below that there was no increase in ranking after we added the keywords.
Google Q&A Still Matters
We tested this on several other businesses and found the same result. Even though the Q&A section of the Knowledge Panel doesn’t impact ranking, it’s still a valuable section that should be optimized. As with most areas inside GMB, it’s a great conversion point. It’s a place for the business and users to engage with each other and for the business to showcase why they’re better than the competition.