Does the Service Area in Google My Business Impact Ranking? - Sterling Sky Inc

Does the Service Area in Google My Business Impact Ranking?

This is one of the most common questions that we get asked related to service area businesses (SABs) on Google My Business. The answer is…it depends. I’m just kidding. The answer is, not currently. Just like normal business listings, the ranking is based on the address that the business used to verify their listing with.  The only impact that the service area has is visual.  On Google Maps on desktop, you’ll see an overlay on the map showing the service area:

does the service area impact ranking for GMB?

On mobile, it shows up where the address normally is:

We are currently tracking several listings at Sterling Sky to see if this changes over time. Sterling Sky’s GMB listing, which has the address hidden (known as a pure SAB), is one that we have been monitoring daily.

Sterling Sky’s physical address is in Uxbridge and the mailing address is Stouffville.  It’s very important to realize that the city you use for your mailing address is not always where your business is physically located. Inside of our GMB, we have specified Toronto, ON Canada as the service area.

And where do you think we rank? Not in our specified service area.

What should I put in the service area section in GMB?

Okay, so the service areas do not impact ranking. So what should I put in there, and should I even bother? Yes, you should. We recommend adding the main areas that you service to have the best representation of your service area on Google Maps, as noted at the beginning of this article. Think of it as a “Service Area Maps Visual Optimization” exercise. In other words, if you want people who discover you to know that you service all of Toronto, put that as your service area so that when someone is looking at your GMB on Google Maps they are crystal clear on whether or not you service their area.

Should non-SAB’s utilize the service area feature?

In most cases, I would say that it doesn’t make a difference and isn’t worth the effort. However, there are some cases, such as with hotels, that I would strongly advise against adding a service area. The reason being that it merely makes the map look weird and confusing for potential customers. Here’s an example from the Google My Business forum where a user asked “Why is there a service area field in the GMB account listing for a hotel?

What if you don’t live in the city that you service?

This is another common question that we get asked. We typically advise one of two main things to business owners.

Move to the city/area that you service

Yes, you heard that right. It makes sense, doesn’t it? If all of your business comes from a city that you aren’t physically located in, and Google bases the ranking on the physical city you are in, it seems like a no-brainer. We advised a business to do this exact thing and it transformed their business. In this case, they were physically located in a city of 222 people but the city they serviced was miles away and had a population over 80,000. We told them to move the GMB address to the other owner’s address who just so happened to live in the target city. They now dominate rankings in the city that they service.

Target long-tail keywords

If moving isn’t an option, I would focus on optimizing the website, and the GMB landing page in particular, for long-tail search terms. Onsite optimization has a direct impact on local pack/finder rankings and long-tail keywords, which are less competitive.  This makes them easier to rank for even if you are located further away. Here’s an example of a business that followed this exact advice and saw their rankings outside of their physical location increase.

So What?

The service area does not currently impact ranking for SAB’s. This means that you need to get creative to grow your business with GMB outside of your physical city. Ranking factors are in a constant state of change so this all may change one day.  This is part of why we have to update our Local SEO training monthly. Always be testing and tracking this for your clients so that you know the minute the ranking factors do indeed change so you can be ahead of the competition.

Have you seen examples where the service area did seem to impact ranking? Are you tracking and testing this? We would love to hear from you.


11 replies on "Does the Service Area in Google My Business Impact Ranking?"

  1. I have heard a lot of yes/no/maybe answers to this question in the past. Thanks for proving the case with real data. Seeing rankings on the map really helps.

  2. Have you ran any tests with placing AreaServed Schema as a part of the local business schema not he client’s website and seeing if that has any impacts on rankings?

    1. Hi Alex,

      We tested this a while back and it did not have a ranking impact. We are in the process of re-testing to see if anything has changed. Let us know if you discover anything as well. Thanks!

  3. Great article, thank you. I’ve always looked for better info relating a website’s GMB landing page optimization and GMB/local pack rankings. You touch on it in the target long-tail keywords section at the end but I’d love to see an article/data/examples on this topic, specifically.

  4. Question: So when Sterling Sky entered their address in GMB, did they enter the Uxbridge address or the Stouffville address? Which address did the GMB PIN postcard go to? Just curious. Thanks!

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