As of Monday of this week we started to see Google roll out the new Site Manager role that was first announced back in November of 2018.
What is New?
For several large chains, we are now seeing a new option in the Knowledge Panel that says “Manage this Listing”. These are showing up on listings that are already verified through Google My Business but this new functionality will let someone claim the listing and be given the Site Manager role. Prior to this, there has not been a way for a business owner to claim an already-verified listing without going through the request ownership transfer process.
What Happens if You Click “Manage This Listing”?
The button works similar to the “Own this Business” label that appears on unverified listings and will let you verify the listing. Upon completing verification (phone, postcard etc) the current owner will get a notification that you now have access to the listing. Your access will be limited and the chart on this page clarifies what actions you’ll be able to do in comparison with managers and listing owners.
I’m a Chain Owner and I Don’t Want This on My Listings!
If are seeing the feature and don’t want it on your business, you can opt out of this program by contacting Google My Business.
Do you have questions about the new Site Manager role? Feel free to ask us in the comments.