Is Your Google My Business Listing Getting Filtered? - Sterling Sky Inc

Is Your Google My Business Listing Getting Filtered?

This article is part 1 of 9 from my LocalU presentation from March 2020.  If you missed the event, the videos are available for purchase here.   

Jump To: How Can You Tell A Google Listing Was Filtered?, How Does Google’s Filter Decide Who Avoids Being Filtered?, Google Listing Getting Filtered? Get SEO Help From The Best in the Business

The local Google filter has existed for a long time but became much more obvious after the Possum algorithm update in 2016.  The local filter is kind of like the organic filter in the sense that it filters things it considers to be similar or duplicates.  The possum update has ramped up how the local filter will filter out listings based on the following information:

  1. URL & business name.  If you have multiple locations for the same business, Google will often show the one with the highest relevance and filter others.  For example, this lawyer in Houston decided to open a new office in Katy, TX.  Because his Houston office has so much prominence & relevance, it continues to rank in Katy for many terms and filter out his newer office (that has a lot less authority).  In this example, you’ll see that Google is showing me his office that is 26 miles away instead of the one down the street.
  2. Address & Proximity.  In this example, there are a bunch of personal injury lawyers using the same virtual office address and Google is filtering a number of these listings.  In this image, the ones in red are all filtered.

How Can You Tell A Google Listing Was Filtered?

and that will work site wide.

In some cases, due to the possum update, the filter now causes listings to be completely removed from the Local Finder results unless you zoom in.

To see all the Google listings that got filtered, pull up the Local Finder for a given query and scroll on your mouse very slightly to zoom in on the map once.  You should see a bunch of listings appear in the list that weren’t there before.  It helps if you have the 2 windows side-by-side so you can compare the 2 views and see who appeared that wasn’t there before.

Part of how I was able to spot these changes in the SERPs caused by the possum update was due to utilizing Bright Local’s ranking tracker and setting my reports to scan daily and take screenshots of the SERPs. Comparing the screenshots day-by-day allowed me to see and confirm that these listings rarely appeared together but would sometimes get filtered and would be switched out.

possum google filter pull quote sterling skyIn other cases, Google’s filter causes the ranking of a listing to be suppressed but not completely removed.  Essentially, if your listing is too similar (based on the filtering criteria above) to a listing that outranks you, it will cause your listing to rank much lower because Google is trying to filter and “diversify” the search results.  We see this all the time with lawyer listings.  We had one case where a lawyer’s listing dropped from 1 to 6 after the possum update due to being filtered by another attorney in his building (on a different floor) and then went back up to the first position later once his relevance got stronger.  Once we realized the impact Google’s possum update had on the filter we completed a ton of testing on this and in one case saw a listing that was ranking 15+ move up to the number two position within hours after getting the listing removed that was causing it to be filtered.

How Does Google’s Filter Decide Who Avoids Being Filtered?

The listing that has the most ranking authority for that particular keyword is the one that will rank.  For example, one attorney ranks for “personal injury attorney Palmdale” but a different attorney ranks for “auto accident attorney Palmdale” (both are using the same address). Because a listing is filtered for one keyword does not mean that it will be filtered for other keywords.

Google Listing Getting Filtered? Get SEO Help From The Best in the Business

If you’re a local business that needs help with your Google listing being filtered or with your online presence, at Sterling Sky we can help. We offer SEO auditsconsulting, or monthly local SEO services. Contact our office today for more information.


And for more case studies showing the impact of the filter and tips to avoid it see these other helpful SEO articles:

The Day Google Rolled Back The Possum Proximity Filter

4 Ways the March 9th Algorithm Update Impacted Local Search

The Proper Way To Deal with Duplicates in Google My Business


Check out what Anna had to say about our local SEO services on Google.

“Colan has been great to work with. We are extremely happy to be able to work with the Sterling Sky team. Our team has appreciated knowing that we have a GMB authority we can reach out to if they have specialized questions.”

Rating: 5/5



10 replies on "Is Your Google My Business Listing Getting Filtered?"

  1. Great info, and I see it as one more datapoint showing how a few programmers at Google can determine the success of one attorney over another in this shared-address scenario.

  2. This happened to my business because we were in such close proximity to a business that has a similar name. That was a really scary time falling off the map pack entirely! We moved our pin a bit and requested there pin to be moved as well and we were back in!

  3. With Google doing it this way it kind of means there can’t be more that one of the same business in the same office building. Wondering if the listing that does show up was the first one to show up or the most optimized listing?

    1. It’s not necessarily the first one but I have found that age is a ranking factor so it would likely give them a slight advantage. Ultimately though it’s decided based on relevance so things like the business name, website content, links, reviews etc.

  4. Isn’t “Car Accident Lawyer – |AccidentLawyer-Palmdale” a classic case of Map Spam?

    Apparently so as I just entered the same query “personal injury attorney in Palmdale, CA” and they’re gone. 🙂

  5. Hi Joy, it’s interesting that you too found that the proximity of a new business location didn’t show up in your results, and good old ranking authority prevailed in your test. I too have experienced similar results. One of my clients, a doctor, with 3 clinics added a 4th location, and it took about 2 months for that location to start showing up on Google Maps and for various queries.

    1. @Daniel

      When you say moved a pin, did you mean you changed the address in GMB?

      @ Joy, I have one local client of bathroom renovation and similar address competitor who is outranking us may be due to their age of business.

      What should we do to rank for the similar kwd? We are using same main categories, should we change to something different to show google?

      The location is Melbourne, Australia


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