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The State of Spam Fighting: What We Learned From Analyzing 5,306 Listings in 16 Industries
In the 2021 Local Search Ranking Factors Study, there was a clear trend that stuck out. In the commentary, people listed spam-fighting as both an ‘effective strategy’ and a ‘strategy that doesn’t seem to work anymore’. Wait, what? It might make you wonder if you should be prioritizing reporting spam anymore. To help answer these questions, I’m going to be sharing some details from a recent study we conducted at Sterling Sky.
In This Study
- What industries have the highest percentage of fake Google listings?
- Is spam declining compared to 3 years ago?
- How big of a problem is keyword stuffing?
Methodology
For this study, over a four-year period, we looked at 5306 listings, across 16 different industries, that were ranking on Google. Our goal was to try to answer a number of questions about how effective spam-fighting really is and if spam is still a problem on Google. In this study, you’ll see us using the terminology “fake listing”. We define a “fake listing” as a Google Business Profile (formerly Google My Business listing) that was created and violates Google’s guidelines, thus they removed it after it was reported.
What Industries Have the Highest Percentage of Fake Google Listings?
The first thing to note right off the bat is that people’s mileage may vary when dealing with spam due to how drastically different it can be across different industries. This graph looks at the total number of listings we looked at in each industry, and what % of those listings were removed from Google for violating their guidelines.
| Industry | Number of Listings | Total Listings Google Removed | % Removed |
|---|---|---|---|
| Hair Restoration | 249 | 89 | 35.7% |
| Funeral Services | 128 | 15 | 11.7% |
| Drug Rehab | 579 | 301 | 52.0% |
| Realtors | 237 | 30 | 12.7% |
| Dentists | 156 | 20 | 12.8% |
| Home Security | 321 | 103 | 32.1% |
| Criminal Lawyers | 531 | 123 | 23.2% |
| Tree Service | 197 | 57 | 28.9% |
| Personal Injury Lawyers | 416 | 315 | 75.7% |
| HVAC | 1082 | 243 | 22.5% |
| Bankruptcy Lawyers | 199 | 37 | 18.6% |
| Junk Cars | 767 | 615 | 80.2% |
| Private Investigators | 275 | 161 | 58.5% |
| Insurance | 197 | 132 | 67.0% |
| Locksmiths | 114 | 48 | 42.1% |
| Handyman | 259 | 73 | 28.2% |
| Garage Door Repair | 676 | 592 | 87.6% |
Is Spam Declining Compared to 3 Years Ago?
According to Google’s numbers, they removed 7 million fake business listings in 2021. This number was 2 million in 2017 and was 3 million in 2018. 630,000 of the listings they removed were ones that users reported to Google to remove. That number has grown from 250,000 in 2018. So, not only is Google preventing more people from attempting to create fake listings, but more users are actually reporting fake listings too – compared to a few years ago.
How many fake listings you find in a single market or industry can really vary based on how big of a market it is. Here is an example of how it looked for the junk car industry, in a large city, over the last few years:
Here is how it looks for a few other industries, by year, according to our study:
There are some industries that have actually improved drastically in the last couple of years. For example, the fake listing network that plagued the personal injury lawyer industry in 2019 actually got mostly removed from Google and they have now moved on to Bing. Just search “car accident lawyer [insert city]” on Bing, and you’ll get results like this:
However, Google has not solved the huge lead-generating networks for other industries, like the garage door repair industry. Fake listings are still a massive problem in this industry and fake listings, like the ones below, are constantly popping up with fake reviews on them.
How Big of a Problem is Keyword Stuffing?
Keyword stuffing has been a common practice among business owners and SEOs alike, due to how much keywords in the business name impact ranking in the local pack. For this section, we only defined something as keyword stuffing if Google actually agreed and corrected the business name.
| Industry | Number of Listings | Total Listings Keyword Stuffing | % |
|---|---|---|---|
| Hair Restoration | 249 | 43 | 17.27% |
| Funeral Services | 128 | 16 | 12.5% |
| Drug Rehab | 579 | 42 | 7.25% |
| Realtors | 237 | 12 | 5.06% |
| Dentists | 156 | 7 | 4.49% |
| Home Security | 321 | 13 | 4.05% |
| Criminal Lawyers | 531 | 19 | 3.58% |
| Tree Service | 197 | 7 | 3.55% |
| Personal Injury Lawyers | 416 | 10 | 2.40% |
| HVAC | 1082 | 25 | 2.31% |
| Bankruptcy Lawyers | 199 | 4 | 2.01% |
| Junk Cars | 767 | 15 | 1.96% |
| Private Investigators | 275 | 5 | 1.82% |
| Insurance | 197 | 3 | 1.52% |
| Locksmiths | 114 | 1 | 0.88% |
| Handyman | 259 | 2 | 0.77% |
| Garage Door Repair | 676 | 1 | 0.15% |
Often we found with keyword stuffing businesses, it would take several attempts to get Google to fix the issue
What patterns are you seeing with spam on Google Maps? Share with us in the comments below.
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Google’s removal numbers are huge 🙂 however, all the cheating still going on is more than frustrating.
Google’s removal numbers are huge 🙂 however, all the cheating still going on is more than frustrating.
As always, a great content for Local SEO understanding. Thank you, Joy.
As always, a great content for Local SEO understanding. Thank you, Joy.
Gutter cleaning seems to be a similar problem industry in the UK – there are a lot of spam listings, some quite well disguised, which is frustrating. I’m not sure what can be done about keyword stuffing until Google figures out a better way of ranking local listings, though.
Gutter cleaning seems to be a similar problem industry in the UK – there are a lot of spam listings, some quite well disguised, which is frustrating. I’m not sure what can be done about keyword stuffing until Google figures out a better way of ranking local listings, though.
I have a problem when someone uses my home as their business. Musse Heavy Duty Towing is using my home address as their business address in Honolulu Hawaii. How they did this I do not know, and it’s a fraud, also a crime! I do not know these people of this business. I called them and they answer as 24hr, towing service, and not Musse Heavy Duty Towing. This the phone numbers that we called:225-412-0494, and 808-452-1650. Please remove my address from this Google Business Profile account, I’m a retire veteran, and 100% disable, and my house is in a residential area, not a business area! I will contact the Better Business Bural also. Thank you for your support and time.
You can report this to Google here: https://support.google.com/business/contact/business_redressal_form
I have a problem when someone uses my home as their business. Musse Heavy Duty Towing is using my home address as their business address in Honolulu Hawaii. How they did this I do not know, and it’s a fraud, also a crime! I do not know these people of this business. I called them and they answer as 24hr, towing service, and not Musse Heavy Duty Towing. This the phone numbers that we called:225-412-0494, and 808-452-1650. Please remove my address from this Google Business Profile account, I’m a retire veteran, and 100% disable, and my house is in a residential area, not a business area! I will contact the Better Business Bural also. Thank you for your support and time.
You can report this to Google here: https://support.google.com/business/contact/business_redressal_form
We’ve been doing spam fighting since 2019 till now in the junkcars industry. And I feel that in 2023 the removal process is very low.
Are there any new methods to do so? other than redressal form and social media handles?
Now hardly 4-5 listings get removed in a month. and there are still a lot of spam listings flowing in. Should we stop doing spam fighting? is it still an effective strategy?
I’d appreciate it if you or anyone from your team could answer these questions, I know this blog was posted in 2022, but still a relevant topic.
You could try posting on the Google Business Profile community to get a second opinion. I’ve found that a lot of the spam listings in that space have found ways to make their listings legitimate in Google’s eyes so they aren’t coming down at a fast rate anymore.
We’ve been doing spam fighting since 2019 till now in the junkcars industry. And I feel that in 2023 the removal process is very low.
Are there any new methods to do so? other than redressal form and social media handles?
Now hardly 4-5 listings get removed in a month. and there are still a lot of spam listings flowing in. Should we stop doing spam fighting? is it still an effective strategy?
I’d appreciate it if you or anyone from your team could answer these questions, I know this blog was posted in 2022, but still a relevant topic.
You could try posting on the Google Business Profile community to get a second opinion. I’ve found that a lot of the spam listings in that space have found ways to make their listings legitimate in Google’s eyes so they aren’t coming down at a fast rate anymore.