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Sick of Google My Business Phone Support? Use Twitter!

I often hear people in the Local SEO industry complain about Google My Business (GMB) phone support. I would sit there dreading the calls before I made them, knowing that I’d have to repeat myself several times, wait on hold, and possibly argue when given wrong information.

I have good news.

I haven’t used phone support in several weeks. Instead, I’m tweeting to @GoogleSmallBiz. Their response time is amazing (email to GMB now says to expect a 1-2 week delay) and the best part is you get to talk to a person in the USA.  

If you haven’t tried it yet, I strongly recommend it. You’ll be breathing sighs of relief after you do.

GMB Twitter Support

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Joy Hawkins

Joy is the owner of the Local Search Forum, LocalU, and Sterling Sky, a Local SEO agency in Canada & the USA. She has been working in the industry since 2006, writes for publications such as Search Engine Land, and enjoys speaking regularly at marketing conferences such as MozCon, LocalU, Pubcon, SearchLove, and State of Search. You can find her on Twitter or volunteering as a Product Expert on the Google My Business Forum.

This Post Has 10 Comments

  1. Finally, a guarantee I will communicate with a fluent English speaker. On the phone support, I have had success with the GMB India, but like you said it takes repeating what you need and lot of persistence.

    1. Hey Mary,

      If it’s your first time, I’d probably tweet to them and wait for them to reply before direct messaging.

    2. You won’t be able to direct message them as they won’t be following you. You can only DM Twitter accounts that follow you. You should send a tweet with their Twitter handle mentioned.

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