Closing for Renovations? Here's How You Temporarily Close Your Google My Business Listing

My Business Is Closing for Renovations – What Do I Do?

A few weeks ago, I was going out for dinner with my family and when we got to the restuarant there was a sign on the door saying they were closed for renovations. As you can imagine, we were not happy (and probably a little hangry). I had checked their hours on Google My Business (GMB) before we left and we used Google Maps as our GPS. Their listing didn’t mention this closure anywhere. I then pulled up their website and saw it – “(restaurant name) is currently under construction. Re-opening in Fall 2019”. Clearly, stating it in tiny letters on their site wasn’t enough.

How do you temporarily close your Google My Business listing?

There is a way to get your Google My Business listing marked “temporarily closed”, but you have to contact support to do it for you. We have outlined all the different ways to contact GMB support here . It’s important to use “temporarily closed” since the only other option is “permanently closed”, which is misleading since you will be re-opening.

One thing I need to point out is that even when you mark your business “temporarily closed”, it will still show as open on the Google Maps app. So when you see this, don’t panic! The best solution here is to take advantage of the business description, questions & answers, or an event post to let your customers know that you’re under renovation and will be re-opening at a specific date.

Renovations are a great thing! It means your business is doing well. Don’t let bad customer experiences during this time affect your business when you re-open.

This tip was added to the Expert’s Guide to Local SEO back in February 2019.  

4 replies on "My Business Is Closing for Renovations – What Do I Do?"

  1. Hi, and what about changing the hours and marked them as close (not the permanently closed)? Or with the temporarily closed is fine. My kind of business don’t have the option of post, or editing the description.

    1. Hi Belen, in this case you would need to contact GMB support so there is no need to use Google Posts or update the description.

  2. I don’t blame them for not updating anything on GMB. In my experience any drastic changes like that will only confuse the latest experiments with the algorithm or whatever else they decide to tinker with to make your business suffer. Closing then re-opening, moving, anything at all really on GMB is a bad experience when it comes to Google. GMB needs to work by itself (maybe one day), human intervention just makes a mess I’ve found. Also notice some noise on Twitter about this. Finally someone agrees with me. I refuse to touch it now. Still recovering from my experiments with it a few months back and no-body even understood what I was trying to say. I un-published my GMB website and refuse to publish it again now. I’m even nervous about posting new photos on there. It constantly grabs old outdated ones to show in SERPS anyway no matter what I do. It’s a tech nightmare, even they can’t make it work. Might be good for a local hairdresser looking for local business and doesn’t have a website. For anyone who sells nationwide or global DO NOT USE IT! Trust me, I tried and almost lost all my business (except for a few orders in town which I NEVER usually get) it makes you too local, I tried fiddling with settings and just made it all worse. Still trying to get back up there after all that.

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