Product Experts are individuals that Google has recognized as experts on particular topics on their forums. According to Google, you “earn Gold Product Expert status after you’ve demonstrated your passion for Google products by consistently providing helpful and high quality answers”.
Joy has been a part of the program since 2012 and Colan joined her in 2014. Volunteering on Google’s forums has been a hobby of ours and one we find really enjoyable. As Product Experts, we are not employed by Google but get the benefits of being able to interact directly with the Google Employees that oversee the Google My Business Forum. We have the honor of being flown out to Google’s head office several times to the Product Experts Summit they host bi-annually. Joy’s personal highlight of the trip was getting to meet Matt Cutts.
Search Engine Journal wrote an awesome article on what it means to be a Top Contributor. Here is a list of the Google My Business Product Experts. Here is Joy’s profile on the Google My Business Forum.